Privacy Policy

JUJO Bikes is a two-wheeler repair and servicing workshop based in Bengaluru, Karnataka, India. We operate from 68/7, 5th Main Rd, Kanteerava Nagar, Nandini Layout, Bengaluru – 560096. You can reach us at jujobikes@gmail.com or +91 81232 74273.

This Privacy Policy explains how we collect, use, and protect your personal information when you contact us through our website (jujobikes.com) or via WhatsApp to book or enquire about our services.

We only collect the minimum information needed to provide you with our services:

• Your name — to address you correctly and identify your booking
• Your phone number — to communicate with you over WhatsApp or call regarding your bike service

We do not collect email addresses, payment details, location data, or any sensitive personal information unless you voluntarily share it with us.

Your name and phone number are collected only for the following purposes:

• To confirm and manage your bike service or repair booking
• To provide updates on your bike's service status
• To send pickup/drop-off reminders
• To answer any questions or concerns you may have about our services
• To follow up after your service for feedback

We will never use your number to send spam, promotional bulk messages, or share it with any third party for marketing purposes.

Customer details collected via WhatsApp are stored within JUJO Bikes only. Access to customer details is limited to JUJO Bikes staff who need it to deliver your service. We do not store your data in any public database or third-party CRM system. We retain your details only for as long as reasonably needed — typically for the duration of your active service relationship with us.

No. We do not sell, rent, or trade your personal information with any third party. Your name and phone number stay with JUJO Bikes. We may only disclose your information if required by Indian law or a lawful order from a government or regulatory authority.

Under India's Digital Personal Data Protection (DPDP) Act, 2023, you have the following rights:

• Right to access — Ask us what personal data we hold about you
• Right to correction — Ask us to correct any inaccurate information
• Right to erasure — Ask us to delete your personal data
• Right to withdraw consent — You can ask us to stop contacting you at any time

To exercise any of these rights, simply message us on WhatsApp or email us at jujobikes@gmail.com and we will respond promptly.

When you message us on WhatsApp to book a service, you consent to us using your name and phone number for the purposes described above. WhatsApp communications are subject to WhatsApp's own Privacy Policy.

We may update this Privacy Policy from time to time. If we make significant changes, we will update the effective date at the top.